Refund policy
Return and Refund Policy
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Return Eligibility: We accept returns on items within 30 days of purchase. To be eligible for a return, your item must be in the same condition that you received it.
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Refund Process: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be applied to your original method of payment within a certain number of days.
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Damaged Items: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
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Contact for Returns: To initiate a return, please contact us at sales@eplled.com with your order number and the reason for the return.